By placing an order through our website, you agree that:
you are legally capable of entering into binding contracts,
you are 18 years of age or above,
you agree to us using your contact details, for processing the current transaction, as well as any related updates connected with your order,
you agree to receive any marketing opportunities we feel you would be interested in the future, however, we will always give you the opportunity in such correspondence to unsubscribe your email from our list.
Visa Credit, Visa Debit, Visa Electron, Maestro and Mastercard are accepted as methods of payment. All transactions are in GBP pounds.
If for whatever reason a product is unavailable, we will contact you to ask whether you would like us to supply a suitable alternative. FABtools will not supply you with an alternative product unless we have instruction from you that you would like us to do so. If you decide not to purchase an alternative product, we will provide a full refund.
Risk and Title:
The Product will be at your risk from when it is delivered to you. You will own the product when we receive payment in full, including delivery charges.
The Vat part of each purchase is clearly detailed in the shopping basket of the site and on the FABtools invoice.
The only additional charge above the price quoted for the item is the carriage charge where applicable.
Our website has a large number of Products and it is possible that, despite our best efforts, a Product listed on our site may be priced incorrectly. We will normally check prices as part of our dispatch procedure so that, where the correct Product price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation.
Please note that images on the site are a representation of the product only and must be taken in conjunction with all other information that describes the product.
At FABtools we take great care to ensure that all the products featured on our website are of high quality.
As part of our commitment to quality, we provide a 1 year guarantee on all Hand Tool products on our website, so long as they have been used, at all times, correctly. However, in many cases, because of the exceptional quality of the products, the manufacturers will give longer guarantees on their products.
As far as Power Tools are concerned FABtools follows the manufacturer's policy, details of which will be included with the product.
If a product is faulty and under guarantee you should contact us so we can advise you of the correct process.
Cooling Off Period:
If for any reason you decide to cancel your order, you can do so within 7 days, starting the day after you receive the goods. To cancel, you will need to notify us either in writing or by phone that you wish to do this. The order number of the order to be cancelled must be specified. If you do this you may be asked to pay the cost of returning the goods to us but, apart from this, all of your money will be refunded to you within 28 days of cancellation.
Items not required:
At FABtools our aim is to provide you with as much information as possible about each of our products so that you can make an informed decision when purchasing. To give you additional confidence, we will allow you to return any item if it is not what you require within 28 days of receipt as long as it has not been used and is returned in its original undamaged packaging.
All you need to do is to return the item to our contact address with a brief note detailing:
- the order number for the item
- contact details (phone number and email address)
- a brief explanation of your reason for return
Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging. Unless we agree otherwise, you will be responsible for the initial delivery cost, as well as the costs associated with the returning of the goods to us. Unfortunately we cannot accept proof of postage as confirmation of delivery.
Damaged, Faulty or incorrectly supplied goods:
If an item has been received damaged, faulty or has been supplied incorrectly, then you must notify us of this within 3 days of receiving the item. We may require the item(s) in question to be returned to us for investigation.
When we receive the item(s) and verification of their status, we will refund the full value of the goods and any carriage costs associated with the error within 30 days.
Late Receipt of items:
We cannot give a guaranteed time or date for delivery of your order. If your item arrives outside the quoted time for delivery, we cannot unfortunately offer a refund, as the timescales are often out of our control and we receive no compensation from our third party providers.
Items Not Received:
In the unlikely event that you do not receive your item then you must notify us within 7 days of the date of shipment. If you do not notify us it will mean that the carrier will not be liable for the lost goods, and we will not be able to claim from them, foregoing credit for the order.
Return of Batteries:
Batteries must be disposed of correctly under the Waste Battery Regulations. You can find out where your local waste portable battery recycling facility is at www.recylenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some other community areas may also set up collection points.
Products ordered from our site for delivery outside the UK may be subject to import duties and taxes which are accrued when the delivery reaches the specified destination. You are responsible for payment of any such import duties and taxes. Please note, we have no control over these charges and cannot estimate their amount. Please contact your local customs office for further information before placing your order.
Please also note that all applicable laws and regulations for the country in which the Products are destined must be complied with. We will not be liable for any breach of such laws by you.
Communication in writing:
There are some laws that require certain information or communications we send to you should be in writing. When using our website, you agree that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by putting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications should be in writing. Your statutory rights are not affected by this condition.
All information or notices given to us by you must be given to the postal address detailed in the Contact Us page of the site. FABtools may give notice to you at either the email or postal address you provide to us when placing an order, or in any other way specified in the previous paragraph under the heading 'Written communications'. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of postage on any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and put in the post and, in the case of an e-mail that the mail was sent to the addressee’s specified e-mail address.
Transfer of obligations and rights:
The contract between you and us is a binding one and also on our respective successors and assigns. You may not charge, transfer or assign, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may charge, transfer, assign, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, during the contract at any time.
Events outside our control:
We are not liable or responsible for failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control 'Force Majeure' Event. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes the following;
Lock outs, strikes or other industrial action
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
Non-use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Non use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
FABtools performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed.
If FABtools fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is communicated to you in writing, expressly stated to be a waiver in accordance with the terms and conditions.
If any of the terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Our right to vary these terms and conditions:
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or any other changes. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Contract Information and Governing Law:
A Contract is formed between you and FABtools only when you have received confirmation that your order has been dispatched and you are notified of the order number on the screen and by E-Mail.
For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and FABtools will agree to submit to the non-exclusive jurisdiction of the English Courts.
The contract between you and us will be conducted in English.
All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of material comprised in or on this website are the copyright of FABtools or their designers and content and technology providers. All Rights Reserved.
Whilst we take great care to ensure that the information on this website is accurate, information regarding price may be subject to change without notice. This does not in any way affect your statutory rights. FABtools makes no representations or warranties that the information on, or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of products for a particular purpose.
A) Any product purchased from you through our site is warranted to be of satisfactory quality and reasonably fit for all the purposes for which similar products are commonly supplied.
B) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
C) This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence
b) Under section 2(3) of the Consumer Protection Act 1987
c) For fraud or fraudulent misrepresentation or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability
D) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
a) loss of business
b) loss of income or revenue
c) loss of data
d) loss of anticipated savings
e) loss of profits or contracts
f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable,
provided that this clause D shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause B or clause A or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause D.
Your Statutory Rights are unaffected by anything appearing in these terms and conditions.